Quick Tips


Troubleshooting your magic link

  • Close all browsers, delete your browsing history, cookies, and cache.
  • Re-enter the virtual lobby with your magic link using either Google Chrome or Microsoft Edge.
  • If these options do not work, please use an incognito window to open your magic link.

VPN and Firewall

Your company's VPN or firewall may prevent you from accessing certain features of the conference site. For example, you may not be able to see or hear a session inside the meeting room. To address issues with sessions buffering or not loading, try disconnecting from your VPN or use a personal computer to access the conference. (You may need to work with your IT administrator.) Disconnecting from VPN and refreshing the page often fixes this issue.


Please see our Accessibility Guide for all captioning information.


Managing Your Schedule Under ‘Event Schedule’

Click ‘Event Schedule’ in the left navigation of the virtual lobby. It is indicated by a calendar icon.

On the ‘Event Schedule’ page you will see all conference activities organized by date and time. Click on ‘Details’ to see more information about a session, such as its start and end time, description, and speaker information.

LLX Platform-Details Button

LLX Platform-Unpin Button Example

By default, all of the sessions at LibLearnX are ‘Pinned’ to your schedule. You can click ‘Unpin’ to remove any activities that don’t suit your interests or schedule.

Advanced Registration is required to attend Accelerator Sessions. The link for sign-up can be found in your Welcome to LibLearnX email. 


To view only those activities that you have pinned, click the filter icon to the right and select 'My Schedule'

LLX Platform-My Schedule Button Example


LibLearnX is a must-attend learning experience exclusively for ALA Members.

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